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HELP CENTER

The Answers You Need

 

WHY USE A REGISTERED MIGRATION AGENT?

Only Registered Migration Agents can legally give immigration assistance in Australia as there is:

  • reduced risk of refusal – and thus wasting your time & money.

  • increased speed of approval – by submitting approval ready applications.

  • less stress – wondering if you are doing it correctly, and whether your visa will be refused.

  • less time – while you can spend hours searching the internet and reading forums, we use our experience and access to the legislation to do it right first time.

To do this, they must be listed on the Register of Migration Agents held by Office of the MARA. Search the Register of Migration Agents

CAN IMMIGRATION AUTHORITIES ASSIST ME PREPARE MY VISA APPLICATION?

No. This type of service is not provided by the Department of Home Affairs. Only a Registered Migration Agent can provide this kind of service.

DO I HAVE TO SUBMIT ORIGINAL DOCUMENTS INCLUDING MY PASSPORT WITH MY APPLICATION?

No. In most cases certified copies of original documents are sufficient for submissions. Our agent is authorised to certify documents for migration application purposes.

DO YOU HAVE A CUSTOMER REFERRAL PROGRAM?

Yes. Migration Nation offers a referral fee. Please contact us to find more about it.

CAN YOU GUARANTEE THAT IMMIGRATION DEPARTMENT WILL APPROVE MY APPLICATION?

No. We will not accept your application to begin with, unless we are convinced that y our application has a reasonable chance of being approved. We will endeavor to ensure that your application is presented in the best possible way we know. However, Clause 2.10 of the Migration Agents Code of Conduct  prohibits us from guaranteeing the success of an application.

CAN I GET REFUND OF AGENT FEES PAID TO YOU IF MY APPLICATION IS REFUSED?

We work on NO WIN, NO FEE basis. Yes, we will refund your fees if your visa application is refused due to the fault or negligence of the agent. But if your application is refused on the grounds of providing false or misleading information, failure to pass Character Test, or if you fail Medical examination, in such circumstances we regret we will not be refunding any money paid to us.